New Survey Reveals The Worst 3 Airlines In Europe According To Travelers

New Survey Reveals The Worst 3 Airlines In Europe According To Travelers


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Europe stands out as the international capital for railway journey, with new thrilling cross-border journeys launching this yr, together with a Sleeper Train visiting 7 of its most beautiful cities, however flying stays by far and huge the best and least expensive approach to discover the culturally-charged continent.

Even probably the most environmentally-conscious of vacationers will throw warning to the wind when tempted with ten-dollar flights to Spain or a last-minute sunny getaway provide to Cyprus that prices much less commuting inside a single nation, however flying in Europe doesn’t come with out its challenges.

Wizz Air Aircraft Taking Off With A Snowy Mountain In The Background

While it is true it can save you a considerable sum of money touring low-cost, you may need to grasp the art of carry-on packing, observe strict baggage insurance policies, and also you might need to permit for some flexibility in your journey plans (you recognize, simply in case there’s some delay concerned).

In case you have been questioning, and should you’re the sort who likes to make better-informed selections with regards to reserving flights, a brand new Which? survey has revealed the prime 3 worst airways for short-haul flights in Europe (and it consists of the main funds provider):



With an approval rating of 49%, Spain’s Iberia shouldn’t be solely the third worst airline for flights inside Europe however the worst-ranking full-service provider based mostly on the Which? survey. That’s to not say it is dangerous, as round 87% of flights will arrive on time.

Still, on-time efficiency shouldn’t be the one metric to think about, with the dearth of complimentary meals and personalised service on short-haul routes, which comprise the majority of Iberia’s flight map, more likely to be perceived negatively by clients.

traveler at airport flight board

This would not be an issue with Ryanair, Vueling, or easyJet, as resorting to aggressive fare wars whereas sustaining operational prices as little as potential appears to be their enterprise mannequin. Iberia, then again, has greater ticket costs in comparison with funds carriers.

Flying from London to Madrid, tickets begin from $86 one-way, no baggage added, in comparison with solely $25 on Ryanair. At these charges, you’d count on Iberia to supply extra consolation, and even present free snacks onboard, and that’s nearly by no means the case short-haul.


Tourists Boarding A Ryanair Flight In Europe

Speaking of Ryanair, the Irish large is the single-largest funds provider in Europe, reaching 227 worldwide locations. Its short-haul flights serve not solely European but in addition North African, Middle Eastern, and Western Asian hubs, with Morocco, Türkiye, Egypt, and Armenia, to call a couple of.

When it involves customer support, you get what you pay for: you may’t count on pampering, well-cushioned seats, free nibbles, and even reclination, for that matter, on a $20 flight from Paris-Beauvais to Gdansk, one of many prettiest cities in Poland, or Malaga, in Spain’s warm Costa Del Sol.

aerial view of Malaga, Spain

At an approval charge of 47%, complaints embrace stiff seats and (at occasions) disdainful employees. Compared to the United States, it is nearly unattainable to sack contract staff based mostly on their efficiency and/or therapy of shoppers until it is one thing main as a result of Europe’s sturdy labor rights.

Don’t count on Ryanair flight attendants to exit of their approach to be accommodating of your wants, nor the airline itself to indicate understanding, or problem refunds if you cannot make your flight as a result of private causes. On the brilliant aspect, their punctuality is not suboptimal, with most departures occurring on time.

Wizz Air

Wizz Air Staff Pictured Mid Flight, Unspecified Flight, Europe

The title of the worst airline in Europe at present goes to Hungary-based Wizz Air, with a buyer rating of solely 44%. Issues are just like these of Ryanair, because it scores low for seat consolation, meals and drinks, and it is basically a Business and First Class buyer’s worst nightmare.

It will get you the place you want to be, and there is no denying cheap last-minute tickets ranging from as little as $34 are arduous to come back by in different airways, however you undoubtedly should not count on the usually detached employees to stick to the very best requirements of customer support.

luggage with wizzair plane

Once once more, this isn’t America, the place it is all smiles and pleasantries. That being stated, Wizz Air flights departed on time for probably the most half all through 2023, with solely 2% being delayed by over three hours, greater than most of its opponents, but not alarmingly excessive.

The firm has fought again towards the classification, declaring the survey methodology as ‘deceptive’ and stating the outcomes are ‘not consultant’, stating that only one.15% of respondents stated they flew with Wizz Air throughout that interval.


view of a young woman on an airport

Wizz Air, Ryanair, and Iberia are three of the preferred airways in Europe, and although the client expertise shouldn’t be stellar, based mostly on the Which? survey, it is comparatively passable. Once once more, you should not count on excellent service paying the equal to a meal on flight tickets.

Being low-cost carriers, they may after all entice each fierce defenders and staunch detractors, and the latter is especially true for individuals who have had a very dangerous expertise flying low-cost in Europe, be it because of mishandled baggage, flight delays, or unhelpful employees.

Frustrated Passenger At Airport

This doesn’t imply you must count on the worst your self or that your individual buyer journey shall be totally reflective of the outcomes of this survey, which, as Wizz Air officers remarked, might have had its outcomes affected by the underrepresentation of sure focused audiences.

The full record of best-performing airways on short-haul European routes, ranked from greatest to worst based mostly on Which?‘s findings, may be seen beneath, alongside their respective buyer scores:

  1. Jet2: 81%
  2. Icelandair: 74%
  3. Norwegian: 74%
  4. Turkish Airlines: 73%
  5. Logan Air: 72%
  6. Swiss: 71%
  7. Finnair: 68%
  8. TAP Portugal: 67%
  9. Aer Lingus: 66%
  10. Air France: 65%
  11. SAS: 64%
  12. Aegean Airlines: 63%
  13. KLM: 62%
  14. EastJet: 59%
  15. TUI: 59%
  16. Air Malta: 58%
  17. Lufthansa: 57%
  18. BA: 56%
  19. Vueling Airlines: 53%
  20. Iberia: 49%
  21. Ryanair: 47%
  22. Wizz Air: 44%

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Opinions expressed listed here are the writer’s alone, not these of any financial institution, bank card issuer, lodge, airline, or different entity. This content material has not been reviewed, authorized or in any other case endorsed by any of the entities included inside the publish.


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